Granada B&B Homestay. Cancellation Policy.

THE INFORMATION ON THIS PAGE DOES NOT APPLY TO RESERVATIONS MADE THROUGH HOSTELWORLD.COM

AT HOSTELWORLD.COM THEY HAVE THEIR OWN CANCELATION POLICY. PLEASE CHECK OUT WITH THEM.

WHY SHOULD I PAY A DEPOSIT?

THE DEPOSIT YOU PAY IS NOT A FEE OR AN EXTRA CHARGE BUT JUST A DOWN PAYMENT THAT WILL BE DISCOUNTED IN FULL FROM THE TOTAL PRICE YOU PAY UPON ARRIVAL. PLEASE UNDERSTAND THAT WE CAN'T COMMIT OURSELVES TO HAVE A ROOM AVAILABLE FOR YOU IF YOU ARE UNABLE TO COMMIT YOURSELF BY SENDING A SMALL DOWN PAYMENT IN ADVANCE. THIS ENSURES THAT ONLY THOSE WHO ARE REALLY INTERESTED IN STAYING WITH US WILL BOOK THE ROOMS.

THE DEPOSIT WE USUALLY REQUEST GUESTS TO MAKE IS A MERE 10% OF THE TOTAL AMOUNT + 1,50 EUROS (BOTH WILL BE DISCOUNTED IN FULL FROM THE TOTAL PRICE)

HOWEVER AT CERTAIN BUSY TIMES (CHRISTMAS, EASTER ETC) WE MIGHT REQUIRE A HIGHER DEPOSIT (33% OF THE TOTAL AMOUNT) TO CONFIRM BOOKINGS

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WHAT IS THE CANCELLATION POLICY?

Whatever the amount of the deposit you paid, if you cancel your reservation we will always keep a 10% of the total amount of your stay (+ a 1,50 Euro cancellation fee)

The remaining will be refund to you in case of a cancellation according to this chart:

If you cancel your reservation 30 days or more in advance	YOU WILL GET A FULL REFUND*
If you cancel your reservation more than 20 days in advance but less than 30	YOU WILL GET A REFUND of 50%*
If you cancel your reservation more than 10 days in advance but less than 20	YOU WILL GET A REFUND of 20%*
If you cancel your reservation less than 10 days in advance	YOU WILL NOT GET ANY REFUND
If you cancel your reservation less than 3 days in advance	WE WILL CHARGE THE FIRST NIGHT ON YOUR CARD

NO SHOWS POLICY If you just DON'T SHOW on your expected arrival date	WE WILL CHARGE ON YOUR CARD THE FULL AMOUNT OF THE ROOMS YOU RENTED FOR THE TOTAL NUMBER OF DAYS THAT YOU INITIALLY REQUESTED

*REMEMBER THAT A NON REFUNDABLE 10% OF THE TOTAL COST OF YOUR STAY WILL BE DEDUCT FROM THE AMOUNT TO BE REFUND IN CASE OF A CANCELLATION.

A CANCELLATION FEE OF 1,50 EUROS WILL APPLY ALSO

IF THAT 10% RESULTS IN A HIGHER FIGURE THAN THE AMOUNT TO BE REFUND YOU WON'T GET ANY REFUND

IF YOU PAID BY CARD WE WILL DEDUCT A 3% COMMISSION OF THE TOTAL PAID FROM THE AMOUNT TO BE REFUND .

CREDIT CARD PAYMENTS CAN BE REFUND OR CANCELLED ONLY UP TO A MONTH AFTER THE PAYMENT WAS MADE

AFTER 30 DAYS REFUNDS WILL BE MADE BY CHECK, MONEY TRANSFER OR PAYPAL.

IN ALL CASES BANK COMMISSIONS, TAXES AND ANY OTHER EXTRA CHARGES WILL ALWAYS GO ON THE COSTUMER.

YOU CAN CHANGE YOUR DATES AT NO EXTRA COST A MONTH OR MORE IN ADVANCE.

PLEASE NOTE THAT IF YOU CHANGE YOUR DATES LESS THAN A MONTH IN ADVANCE WE ARE ENTITLED TO CONSIDER IT AS A CANCELLATION

AND THEREFORE CONDITIONS IN THE CHART ABOVE WOULD APPLY.

WHY IS THERE AN EXTRA 40 EURO DEPOSIT PER PERSON FOR THE CITY PASSES?

WELL, THIS IS NOT A DEPOSIT ACTUALLY, AS WE HAVE TO BUY THESE TICKETS FOR YOU AND THEY ARE NOT REFUNDABLE, WE ARE ASKING YOU TO PAY FOR THEM IN ADVANCE. MOREOVER, WE HAVE TO TAKE THE TIME TO BOOK AND GET THEM FOR YOU. FOR ALL THESE REASONS THE EXTRA 40 EURO DEPOSIT PER PERSON FOR CITY PASSES IS NOT REFUNDABLE REGARDLESS OF HOW WELL IN ADVANCE YOU CANCEL YOUR RESERVATION AND UNDER ANY CIRCUMSTANCES.